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Harvard Business Review
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21	INTERNATIONAL STRATEGY Master of Science in Management GSEM - University of Geneva SessionSYLLABUS Add to Reading List Source URL: unige.ch Language: English - Date: 2014-06-30 11:14:41 Harvard Business School California Management Review Business Knowledge Management Business school Strategic management
22	Fake It Till You Make It: Reputation, Competition, and Yelp Review Fraud† Michael Luca Harvard Business School <> Add to Reading List Source URL: people.bu.edu Language: English - Date: 2015-05-13 12:22:15 Yelp Inc. Internet Review site TripAdvisor Restaurant Review Review websites Reference World Wide Web
23	Mentoring Millennials Journal Article Notes By Jeanne C. Meister and Karie Willyerd, May 2010 Harvard Business Review Find it at www.hbr.org. You can register for FREE to see 4 journal articles. The cost for copies is $8 Add to Reading List Source URL: riversidechampions.com Language: English - Date: 2014-08-27 18:30:38 Peer mentoring Mentorship Generation Y MENTOR E-mentoring Education Alternative education Educational psychology
24	Formal Measures in Informal Management: Can a Balanced Scorecard Change a Culture? By ROBERT GIBBONS AND ROBERT S. KAPLAN* * Gibbons: MIT, 100 Main Street, Cambridge, MAemail: ). Kaplan: HBS, S Add to Reading List Source URL: web.mit.edu Language: English - Date: 2015-01-14 13:55:38 Business software Balanced scorecard Robert S. Kaplan Performance measurement Principal–agent problem Scorecard Harvard Business Review Management Business Strategic management
25	Mishra, R.KRethinking the MBA: Business Education at a Crossroads – A Review. JOAAG, Vol. 8, No. 1 Rethinking the MBA: Business Education at a Crossroads, Srikanth M Datar, David A Garvin and Patrick G Cullen, Add to Reading List Source URL: joaag.com Language: English - Date: 2014-12-27 02:44:50 Business school Harvard Business School Critical thinking University of Cape Town Graduate School of Business Education Knowledge Master of Business Administration
26	Designing Services That Deliver G. Lynn Shostack Harvard Business Review Add to Reading List Source URL: semanticfoundry.com Language: English - Date: 2011-03-11 16:08:56 Innovation Service design Service blueprint Service Shoeshiner Business Management Marketing
27	Creating a Customer-Centered Organization A Harvard Business Review Insight Center Report Add to Reading List Source URL: guide.sbanetweb.com Language: English - Date: 2014-11-11 10:05:47 Electronics Nokia Co-creation Ovi Motorola Symbian Apple Inc. IPhone Customer experience Technology Computing Smartphones
28	Understanding Customer Experience by Christopher Meyer and André Schwager This article originally appeared in Harvard Business Review Article Reprint No. R0702G Add to Reading List Source URL: www.cemconference.ir Language: English Customer experience Customer satisfaction Customer service Voice of the customer Customer relationship management Service quality Customer intelligence ECRM Marketing Business Customer experience management
29	PDF Document Add to Reading List Source URL: rites-of-passage.com Language: English - Date: 2007-07-01 04:29:05 Education in the United States Harvard Business Review Marketing myopia Levitt Strategic planning Steven Levitt Business Marketing Theodore Levitt
30	PDF Document Add to Reading List Source URL: www.lgt.polyu.edu.hk Language: English - Date: 2014-07-16 02:47:23 Strategic management Harvard Business Review Innovation Knowledge Management Business Anticipatory thinking